General conditions of Sale

Before proceeding with the purchase of the products, you will be asked to carefully read the General Conditions of Sale

1 – Application of the general conditions of sale

These Conditions of Sale govern the purchase contract between users (Customers) of the site and the company (Seller) Careri Sas di Careri Ferdinando & C. Via Maria SS. Del Rosario n 53, 89011 Bagnara Calabra (RC), VAT number and CF 02160130809 and registered with the Chamber of Commerce of Reggio Calabria with the number RC-151637.

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

The customer, with the electronic confirmation of the ORDER SUMMARY, declares to know and unconditionally accept the General Conditions of Sale and to fulfill all the obligations set forth therein towards the Seller. For this reason, the Customer is obliged to carefully read them by providing for their printing and storage, in accordance with the provisions of art. 50 and following of Legislative Decree 206/05. The Seller considers itself authorized to modify or integrate these general conditions of sale at any time, also in consideration of any regulatory changes, without having to give prior notice. These changes will be binding for customers only from the moment they are published on the site , and will not have retroactive effect.

2 – Customer support

It is possible to contact the Customer Service of Careri Sas di Careri Ferdinando & C. for requests, complaints and suggestions by calling the number. (+39) 0966-372512 from Monday to Friday, from 9.00 to 13.00 and from 15.00 to 18.00 or by writing to the e-mail address

3 – Orders

When the Seller comes into possession of the order sent by the customer, it will send, by e-mail, the SUMMARY OF THE ORDER, where all the information relating to it will be specified. The order will be considered perfected and concluded only with the receipt by the Seller of the expected payment and the information necessary for the exact invoicing and correct delivery of the goods.
Any additional costs of transport costs that may be determined by insufficient news, are fully charged to the customer.

4 – Products

The images and descriptions on the Portal reproduce the characteristics of the Products as closely as possible. Furthermore, the images of the Product on the Product Sheet may differ in size, color or in relation to any accessory products. These images must therefore be intended as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the Customer will prevail.

All product orders are subject to their availability. In this sense, in the event of supply problems, the Seller reserves the right not to accept your order. Although the Seller always makes every effort to follow up on all orders, it reserves the right to refuse the processing of orders in the event of exceptional circumstances occurring after sending the Confirmation of payment.

The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

5 – How to order

The product catalog is organized according to different product categories.
The customer can reach the article file through the internal search engine and links to categories and individual articles on the site. Once the product has been identified, it can be added to the cart by specifying the desired quantity. In the cart it is possible to change the quantities, remove items already present, proceed to fill in the order form by clicking on the Next button. They can buy both private customers and companies.
Each order is a contract stipulated between the Seller and the Customer.
Each order must be considered concluded with the acceptance, even if only partial, by the Seller, which reserves the right to accept the order.
Acceptance is always explicit, and is communicated to the Customer at the e-mail address indicated at the time of the order. This confirmation message will contain the date and time of the order and a “Customer Order Number” to be used in any further communication with the Seller.

6 – Order form and payment methods

The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to view your order form by accessing your codes in the reserved area.

In the order form it is necessary to enter the data of the buyer and the recipient (if

different) and the goods you intend to order.

After filling in the data, the order summary will be displayed showing the goods purchased, partial and total amounts, Shipping costs.

If the data are correct, you can proceed with the payment by choosing one of the following means: Credit / debit card, Paypal, Bank transfer or Cash on delivery.

Each Customer (both Company and Private / Consumer) declares to have the full right to use the chosen payment instrument.

Each Customer must verify that the payment instruments in his possession have sufficient credit to cover all costs relating to purchases;

All communications relating to prepaid credit cards and similar payments take place on a special line provided by third parties who own the payment systems (PayPal or credit / debit card)

The notification of order forwarding and all its subsequent progress will be sent to the specified e-mail box.

The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons.

If the products presented on Careri Torroni Shop are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller’s responsibility to notify you within ten (10) days from the day subsequent to the one in which you have sent your order to the Seller, any unavailability of the products ordered.

In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.

7 – Cancellation of the order

It is possible to cancel orders not yet processed by writing an em @ il a or by calling +39 0966-372512

If the payment was made by Paypal, bank transfer or credit card, following the cancellation of the order, the Seller will request the cancellation of the transaction and the transfer of the amount paid.


The sales prices are indicated for the single product and include VAT and taxes but do not include the costs for the delivery of the goods which must be calculated separately.

The amount of shipping costs will be displayed both when the Product is selected and placed in the cart by the Customer, and in the order confirmation e-mail.

The amount of shipping costs for delivery of goods both in Italy, in the EEC countries and in the EXTRA EEC countries are quantified in euros and calculated at the time of the order based on the place of destination, the type of payment chosen and the weight.

For Customers residing in EEC countries who are in possession of an International VAT number, the sale price will be reduced by the Italian VAT rate in force at the date of the order.

For customers residing in non-EEC countries, the published sale price is to be considered VAT excluded.

The Customer must add the products to the cart and, after having read the general conditions and the Privacy policy, must enter the shipping and billing data, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

The Seller will send the Customer an em @ il confirming the order itself containing the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price.

9– Methods and delivery times

The Seller will ship the ordered products by courier within 7 days of receipt of payment.

For international shipments, the Seller will deliver the goods by courier, with a shipping time of between 15 and 20 working days starting from the moment in which the online sales contract is finalized.

The shipping terms are to be intended as indicative and not mandatory. Special processing on purchased products (eg non-standard packaging) may lead to longer delivery times; In the event that the Seller is not able to ship within this deadline, prompt notice will be given to the Customer by em @ il indicating the deadline within which the order will be processed.

However, the Seller is not responsible for any delivery delays due to unforeseen events and force majeure.

During shipment, the goods travel at the risk of the Private / Consumer or Company, therefore no responsibility can be charged to the Seller for any damage caused to the goods during transport or in the event of theft of the goods already delivered to the Courier.

The Customer is obliged to check at the time of delivery that the packaging is intact and that the number of packages corresponds to that indicated on the delivery document.

should there be any damage to the packaging or other anomalies, the Customer must have them noted immediately on the delivery document, specifying the reason for the reservation.

This is essential to allow the Seller, subsequently, to forward a complaint to the courier for damage and transport anomalies.

In these two cases, the costs of replacement and redelivery will be entirely borne by the Seller.

The Seller declines all responsibility for the acceptance of an abnormal package not verified at the time of delivery in the presence of the carrier.

10- Private / Consumer right of withdrawal and reimbursement

The Private / Consumer, as required by art. 52 paragraph 2 of the Consumer Code, has the right to withdraw from the stipulated online sales contract, without any penalty and without specifying the reason within the term of 14 (fourteen) days. The withdrawal period expires after 14 days from the day:
a) in the case of a contract for the sale of a single good (purchase of a single good) “from the day on which the Private / Consumer or a third party, other than the carrier and designated by the Private / Consumer, acquires physical possession of the goods”;
b) in the case of a contract relating to multiple goods ordered by the Private / Consumer in a single order (Purchase of several goods with the same order) and delivered separately: from the day on which the Private / Consumer or a third party, other than the carrier and designated by the Private / Consumer himself acquires physical possession of the last good;
c) in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces: from the day on which the Private / Consumer or a third party, other than the carrier and designated by the Private / Consumer himself, acquires physical possession of the last lot or piece;

How to exercise the right of withdrawal: to exercise the right of withdrawal, the Private / Consumer is required to inform the Seller of his decision to withdraw from this online sales contract by means of an explicit declaration (e.g. letter sent by post, or email).
To this end, the Individual / Consumer can:
Submit any explicit declaration showing your decision to withdraw from the online sales contract, for example by e-mail or by registered letter or letter sent by post;

In order to correctly exercise the right of withdrawal, the Private / Consumer must express his will to withdraw, within the terms indicated above, by sending the aforementioned declaration to the Seller within the deadline: the right of withdrawal is understood to be correctly exercised if the communication relating to the the exercise of the right of withdrawal is sent to the Seller before the expiry of the withdrawal period. It is recalled that the burden of proof relating to the exercise of the right of withdrawal lies with the Private / Consumer;
To facilitate the Private / Consumer, the contact details of the Seller are reported here: Careri Sas di Careri Ferdinando & C. registered office Via Maria SS. Del Rosario, 53 – 89011 Bagnara Calabra (RC) – REA RC-151637 – CF – PI 02160130809 Tel. +39 0966-372512 – address em @ il

11- Effects of Withdrawal by the Private / Consumer

The Individual / Consumer who withdraws from this online sales contract will be reimbursed for all payments made to the Seller, including delivery costs, without undue delay and in any case no later than 14 days from the day on which the Seller is informed of the decision to withdraw from this online sales contract. These refunds will be made using the same payment method used for the initial transaction, unless the Private / Consumer has expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement;
The reimbursement may be suspended until receipt of the goods or until the Private / Consumer demonstrates that he has returned the goods;
If the Individual / Consumer has received the products covered by the online sales contract, he is required to return the products in their original packaging or to deliver them to Careri Sas di Careri Ferdinando & C. Via Maria SS. Del Rosario, 53 – 89011 Bagnara Calabra (RC)

Tel. +39 0966-372512 – VAT number: 02160130809 without undue delay and in any case within 14 days from the day on which the Private / Consumer communicated his withdrawal from this online sales contract. The deadline is met if the goods are returned before the expiry of the 14-day period;
The direct costs of returning the goods will be borne by the Private / Consumer.

The actual cost of the return will in any case be linked to the return methods chosen by the Private / Consumer himself (for example the carrier or the type of shipment chosen);
With the receipt of the communication with which the Private / Consumer communicates the exercise of the right of withdrawal, the parties (Seller and Private / Consumer) are released from mutual contractual obligations, without prejudice to the obligations of the Private / Consumer and the Seller. previously mentioned.

12- Method of archiving the contract

Pursuant to art. 12 of the legislative decree. 70/2003, the Seller informs the Private / Consumer and / or the Company that each order sent is stored in digital / paper form at the Seller’s headquarters or on the information system / IT tools of the Seller’s service providers and whose relations are governed by a regular service contract.

13- Intellectual property

The Seller retains all intellectual property rights on the products offered for sale on the website , in particular with respect to models, images, characteristics and specifications of the product and other information that may be accessible to customers and more generally to site visitors;
It is forbidden to copy, sell, take possession or in any other way share the images that can be viewed on the Portal without the prior permission of the Seller. Any violation is punished according to the applicable laws.

14-Protection of personal data

The personal data provided will be processed in accordance with the provisions of Regulation (EU) 2016/679 GDPR and subsequent amendments. Full copy of the information on data processing (privacy policy) and on the use of cookie technology (cookie policy) is available at the bottom of the site page or by clicking on the following links: privacy policy – cookie policy. The user is informed that the use of this website or the transmission of an order through it implies acceptance of these Data Protection Policies.

15- Disputes

The sales contract between the customer and Careri sas di Careri Ferdinando & C. is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Reggio Calabria.

16- Vexatious clauses

Art. 1341
General Terms and Conditions.

[I] The general terms and conditions prepared by one of the contracting parties are effective towards the other, if at the time of the conclusion of the contract he knew them or should have known them using ordinary diligence.
[II] In any case, if they are not specifically approved in writing, the conditions that establish, in favor of the person who prepared them, limitations of liability, the right to withdraw from the contract or suspend its execution, or sanction the responsibility of the ‘other contractor forfeiture, limitations on the right to oppose exceptions, restrictions on contractual freedom in relations with third parties, tacit extension or renewal of the contract, arbitration clauses or exceptions to the jurisdiction of the judicial authority.